Delivery
Effective Date: October 2023
1. Shipping Methods
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At Vivian May Interiors & Lifestyle, we strive to provide a seamless and reliable shopping experience for our customers. We offer shipping services for all orders, and we aim to process and dispatch your order as quickly as possible. Our shipping methods include:
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Standard Delivery
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Estimated Delivery within 1 - 3 business days.
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Confirmation email set once order has been dispatched.
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Tracking available. (excluding letter box size deliveries)
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Your order will be delivered to your front door.
Small Letter Box = £0.95
Large Letter Box = £1.95
Small Parcel = £3.95
Medium Parcel = £6.95
Large Parcel = £9.95
Fragile = £14.95
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Frenchic Paint Products
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Estimated Delivery with 1 - 3 business days.
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Confirmation email sent by once order has been dispatched.
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Tracking available.
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Your order will be delivered to your front door.
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Wall paint and Trim paint ranges are dispatched directly from the supplier.
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Furniture paint ranges and all other Frenchic products are dispatched from our store in Bude.
Wall Paint & Trim Paint Ranges = £4.55
Furniture Paint Ranges = £2.99
Wall Paint Testers = £1.95
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Furniture Delivery
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Estimated Delivery within 1 - 3 business days for furniture delivery - (Please note that 2 man delivery service time may differ)
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Confirmation email sent once order has been dispatched.
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Tracking available.
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Large furniture will be delivered by a 2 man delivery service and will be placed in a downstairs room of the delivery address. For more information please contact our customer service team.
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Furniture Delivery = £19.95
Pallet Furniture Delivery = £24.94
2 Man Furniture Delivery = £29.95
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Upcycled Furniture
Our upcycled second hand furniture is shipped directly from our store in Bude. Due to the fact that upcycled furniture is pre built, it will probably be too large for standard delivery and may require a specialist delivery service.
Price on Request - Please contact our customer service team who will ask you a few questions regarding delivery. They will then be able to give you a quote price for the required delivery.
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Delivery within 1 - 14 business days for upcycled furniture delivery.
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Confirmation email set once order has been dispatched.
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Tracking available.
Please Note - Products from our upcycled furniture collection are not included in the free delivery promotion advertised on our website.
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Personalised 1894 Sign Co Items
Our personalised 1894 Sign Co products are all made to order and dispatched directly from the supplier.
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Estimated delivery time - 10 business days.
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Tracking not available.
Sign Delivery = £6.95
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2. Order Processing
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All orders are processed within 1 to 2 business days of receipt, excluding weekends and holidays.
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You will receive an email confirmation with tracking information once your order has been dispatched.
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Orders placed on weekends or holidays will be processed on the following business day.
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3. Out of Stock Products
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While we strive to maintain accurate inventory levels on our website, there may be instances where a product you ordered is temporarily out of stock. In such cases:
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We will notify you via email as soon as we become aware of the stock issue.
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You will have the option to:
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​Wait for the product to be back in stock.
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Choose an alternative product of equal value.
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Receive a refund for the out of stock product.
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Cancel the order and receive a full refund.
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4. Direct Supplier Shipment
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A portion of our product offerings undergo direct shipment from our trusted suppliers. Consequently, the delivery timelines for these particular products may extend beyond the estimates provided on this platform. Should you choose to purchase multiple items, it is conceivable that you will receive them in separate deliveries, depending upon the dispatch origins of the items you have selected.
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In the event that your order is subject to such split deliveries, our dedicated customer service team will promptly notify you via email. Your satisfaction remains paramount to us, and we are committed to ensuring you stay well-informed throughout your shopping experience.
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5. Shipping Costs
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Shipping costs vary depending on the products ordered, shipping method chosen and the destination. The shipping cost will be calculated and displayed during the checkout process.
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6. Receiving Your Delivery
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Upon the receipt of your order, we strongly recommend conducting a comprehensive inspection of all items to identify any potential damage or defects. To ensure efficient resolution, you are require you to promptly notify us within 48 hours of receiving your order if you encounter any issues.
Our dedicated customer service team stands ready to provide you with the best possible assistance to address and resolve any concerns you may have encountered. Your satisfaction is our priority, and your timely communication empowers us to serve you effectively.
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7. Address Accuracy and Non-Delivery
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It is imperative that you verify the accuracy and completeness of your shipping address at the time of checkout. Please note that we cannot assume responsibility for orders dispatched to addresses that are inaccurate or incomplete, as provided by the customer. In such instances where an order cannot be delivered due to an incorrect or incomplete address, additional charges may be applicable for re-routing or reshipping of orders.
Kindly be aware that refunds will not be available for orders that remain undelivered solely due to inaccuracies or omissions in the provided shipping address. We encourage you to exercise utmost diligence in ensuring the correctness of your address information to facilitate a smooth and successful delivery process. Your satisfaction is our priority, and we appreciate your cooperation in this matter.
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8. Delays in Delivery
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While we make every effort to deliver your order within the estimated timeframes, please understand that unforeseen circumstances (e.g., extreme weather, natural disasters, or carrier delays) may occasionally cause delays in delivery. We appreciate your understanding in such situations.
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9. Lost or Stolen Packages
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Once your order is in transit, it is the responsibility of the shipping carrier. If you believe your package has been lost or stolen, please contact us, and we will assist you in resolving the issue to the best of our ability.
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10. International Shipping
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Regrettably, we do not offer international delivery services at this time. Our shipping services are limited to domestic addresses within the United Kingdom (excluding Northern Island, Scottish Highlands & Off Shore. We apologise for any inconvenience this may cause, and we hope to expand our delivery options to international customers in the future.
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If you are located outside our current delivery area and have questions or inquiries about our products, please feel free to reach out to our customer support team. We are here to assist you with any information you may need, and we appreciate your interest in our products.
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11. Contact Information
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If you have any questions or concerns regarding your order, shipping, or delivery, please contact our customer support team at sales@vivian-may.com or 01288 352520
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12. Policy Changes
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We reserve the right to make changes to this Delivery Policy at any time. Any updates or revisions will be posted on our website, and the revised policy will be effective from the date of publication.
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By placing an order with Vivian May Interiors & Lifestyle, you agree to abide by the terms and conditions outlined in this Delivery Policy.
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Thank you for choosing Vivian May Interiors & Lifestyle for your shopping needs. We appreciate your business and look forward to serving you.
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