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Click & Collect Information

Effective date March 2025

Click & Collect – A Simple & Convenient Way to Shop!

 

Love shopping online but want to collect your order in person? Our Click & Collect service makes it easy to shop from the comfort of your home and pick up your order at a time that suits you!

 

How It Works

1. Shop Online - Browse our website and add your favourite items to your basket.

2. Check Click & Collect Availability - On the product page, you’ll see a Click & Collect section that tells you whether the item is available for same-day collection or if it requires a little extra time.

3. Place Your Order - At checkout, select Click & Collect as your delivery option. Pay for your order by debit/credit card, Paypal or with interest free installments with Clearpay or Klarna, and we’ll get everything ready for you.

4. Order Confirmation & Collection Time:

  • If your item is available for same-day collection, you’ll receive an email letting you know when it’s ready to pick up.

  • If your item isn’t available for same-day collection, we’ll send you an email with an estimated collection date. Some items take a little longer as they are not stored on-site.

5. Collect Your Order - Once you receive your ‘Ready for Collection’ email, visit us at:

📍 Vivian May Interiors

31 Queen Street, Bude, Cornwall, EX23 8AY

Click here to see our opening hours.

 

Bring your order confirmation email (printed or on your phone) and proof of ID (such as a bank card, driving license, or passport). If someone else is collecting on your behalf, they’ll need written authorization and the order confirmation.

 

Important Information

✅ Collection Window – Orders must be collected within 14 days of your ‘Ready for Collection’ email. If you need extra time, just let us know!

✅ Uncollected Orders – If an order isn’t collected within the timeframe and no prior arrangement has been made, we may cancel your order and issue a refund (excluding non-refundable items). You may be charged a 10% handling and process fee for uncollected orders.

✅ Need to Cancel or Modify Your Order? – If you need to make changes to your order before collecting, contact us as soon as possible. Once an order is ready for collection, changes may no longer be possible.

 

Questions? We’re Happy to Help!

If you have any questions about our Click & Collect service, feel free to contact us at:

📧  sales@vivian-may.com

📞  01288 352520

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Visit us at

31 Queen Street, Bude, Cornwall, EX23 8AY

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Vivian May Interiors & Lifestyle is a trading name of Smith & Co Enterprise Ltd.

Registered Office - 31 Queen Street, Bude, Cornwall, EX23 8AY

Company Number - 11212129

VAT Number - GB475908742

© 2025 Smith & Co Enterprise Ltd

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