Returns & Refunds

 Returns

We have carefully curated our collection of stock and have the greatest confidence in all of our products. We believe that you will be delighted with your purchase, but on the off chance you aren't totally satisfied you have the right to return your purchase within 14 days from the day you receive the goods (signed for by yourself or a third party).

If you would like to request a return please email us at sales@vivian-may.com, call us on 01288 352520 or fill out the online returns form by clicking here. Please include the following details: order number and reason for return.

 

When returning goods to us the customer is responsible for arranging and paying for the cost of return postage, this cost is non-refundable. Please make sure the goods have been sent back in the original packaging and you have choose an appropriate courier service with the goods being insured for the full retail price that your paid at the time of purchase. We cannot accept liability of any goods that are damaged or lost in transit.

Return Address:

Vivian May Interiors

31 Queen Street

Bude

Cornwall

EX23 8AY

If you have any questions regarding returns please contact us. 

Damaged or Faulty Items

We strongly recommend that you open and check all items thoroughly as soon as you have received them, in the unlikely event that you receive a damaged or faulty item you should inform us within 2 days of the day you received your delivery (signed for by yourself or a third party) to allow our customer service team to best assist you.

If you need to inform us of a damaged or faulty item please email us at sales@vivian-may.com, call us on 01288 352520 or fill out the online returns form by clicking here. Please include the following details: order number and reason for return.

If you have any questions regarding damaged or faulty items please contact us. 

Refunds

To be eligible for a full refund the items you are returning must be in the same condition they were in when you received them, unused and in the original packaging.

Refunds will be processed within 14 days of the goods being received and checked by us and the refund will be made via the same payment method used at the time of purchase.

If you have any questions regarding refunds please contact us

Exceptions / non-returnable items

There are certain items that cannot be returned due to the nature of the products.

  • Personalised 1894 Sign Co orders.

  • Opened Frenchic paint products.

  • Upcycled Furniture that has been personalised to customer request.

  • Personal care goods - Eternel products and Bubble & Bathe products.

Also, we cannot accept returns on sale item or gift cards. Please get touch if you have any questions about non-returnable items. 

 
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